At BPRK Wellness Clinic, accessible from , we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website, purchase our Ayurvedic products, create an account, contact us, or book a doctor or pharmacist consultation.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About BPRK Wellness Clinic

BPRK Wellness Clinic provides Ayurvedic wellness products, wellness information, and consultation-related services through its website.

Our website may allow you to:

• Browse Ayurvedic products
• Purchase products online
• Create a customer account
• Save addresses and order information
• Book doctor consultations
• Book pharmacist consultations
• Contact our team
• Subscribe to communications
• Read Ayurveda and wellness content

2. Information We Collect

We may collect information that you provide directly to us when you use our website.

2.1 Account Information

When you create a BPRK Wellness Clinic account, we may collect:

• Full name
• Email address
• Mobile number
• Password or authentication information
• Billing address
• Shipping address
• City, State and PIN code
• Account preferences

2.2 Order Information

When you purchase products through WooCommerce, we may collect:

• Customer name
• Billing address
• Shipping address
• Email address
• Mobile number
• Products purchased
• Order amount
• Order number
• Order status
• Coupon or promotional information
• Shipping and delivery information
• Return, refund or cancellation information

This information is required to process and fulfil your order.

2.3 Payment Information

Payments may be processed through third-party payment gateways.

Depending on the payment method you select, the payment provider may collect information such as:

• Payment method
• Transaction reference
• Payment status
• Relevant billing information

BPRK Wellness Clinic does not normally store complete credit or debit card information on its own website servers.

Your payment information may be processed according to the privacy policy of the applicable payment gateway.

2.4 Doctor Consultation Information

If you book a consultation with a doctor through our website, we may collect information necessary to arrange and provide the consultation.

This may include:

• Name
• Contact details
• Appointment date and time
• Consultation preferences
• Information you voluntarily provide regarding your wellness concerns
• Relevant information submitted through consultation forms
• Documents or prescriptions uploaded by you, where applicable

Please provide only information that is relevant to your consultation.

2.5 Pharmacist Consultation Information

If you book a pharmacist consultation, we may collect information necessary to provide the requested service, including:

• Name
• Contact information
• Appointment information
• Product-related questions
• Information about product usage that you voluntarily provide
• Other information necessary for the consultation

2.6 Contact Information

If you contact us through our website, email, phone, WhatsApp, contact forms, or other communication channels, we may collect:

• Name
• Email address
• Phone number
• Message or enquiry
• Order or appointment details
• Other information you voluntarily provide

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Referring website
• General website usage information
• Website performance information

This information may be used to maintain security, improve website performance, understand website usage, and improve your experience.

4. Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

• Keep products in your shopping cart
• Maintain your login session
• Remember website preferences
• Process WooCommerce functionality
• Improve website performance
• Understand website traffic
• Analyse website usage
• Improve marketing activities
• Help prevent fraud and security issues

Some cookies are essential for the website to function properly.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart, login, checkout, or other website functionality.

5. How We Use Your Information

We may use your information for the following purposes:

Orders and Purchases

• Process your order
• Confirm your purchase
• Process payments
• Arrange shipping and delivery
• Provide order updates
• Handle returns, refunds and cancellations
• Provide customer support

Accounts

• Create and manage your account
• Maintain your account information
• Provide access to your order history
• Manage saved addresses and preferences

Appointments

• Schedule doctor consultations
• Schedule pharmacist consultations
• Confirm appointments
• Send appointment reminders
• Manage cancellations or rescheduling
• Provide consultation-related communication

Customer Support

• Respond to enquiries
• Resolve complaints
• Assist with orders and appointments
• Provide technical support

Website Improvement

We may use information to:

• Improve our website
• Improve our products and services
• Analyse website performance
• Understand customer interactions
• Detect technical problems
• Improve user experience

Security

We may process information to:

• Protect our website
• Prevent fraudulent activity
• Detect suspicious behaviour
• Protect customer accounts
• Maintain website security

Legal Requirements

We may use or disclose information when required to comply with applicable laws, regulations, legal proceedings, or lawful government requests.

6. Ayurvedic Products and Wellness Information

Product descriptions, articles, blogs, educational materials, and other information available on BPRK Wellness Clinic are intended to provide general wellness and product information.

Such information should not automatically be considered a diagnosis or a substitute for professional medical advice.

Where appropriate, customers should consult a qualified healthcare professional regarding their individual health circumstances.

Please carefully read product instructions, precautions, dosage information, warnings, and other information provided with a product before use.

7. How We Share Your Information

We do not sell your personal information as a product.

We may share necessary information with trusted third-party service providers who help us operate our website and provide our services.

These may include:

Payment Providers

Payment gateways may process payment-related information to complete transactions.

Shipping and Delivery Providers

We may share relevant information such as:

• Name
• Address
• Phone number
• Order details

with shipping or delivery partners to fulfil your order.

Website and Hosting Providers

Our website may use third-party hosting, security, backup, cloud storage, analytics, or technical service providers.

Communication Providers

We may use third-party services to send:

• Emails
• SMS
• WhatsApp messages
• Appointment notifications
• Order notifications

Healthcare Professionals

When you book a consultation, relevant information may be shared with the doctor or pharmacist responsible for providing the requested consultation.

Legal Authorities

We may disclose information where required by applicable law or lawful legal process.

8. Third-Party Services

Our website may use third-party services and integrations, including services related to:

• Payments
• Shipping
• Analytics
• Website security
• Email
• SMS
• WhatsApp
• Appointment management
• Social media
• Customer support

These third parties may process information according to their own privacy policies.

We recommend reviewing the privacy policies of third-party services before using them.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Depending on the information and service involved, security measures may include:

• Secure website connections
• User authentication
• Restricted administrative access
• Access controls
• Security monitoring
• Regular backups
• Secure hosting infrastructure

However, no website or internet transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business, service, legal, accounting, security, or regulatory purposes.

For example, we may retain information relating to:

• Orders
• Payments
• Refunds
• Customer accounts
• Appointments
• Customer support
• Legal obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related grievance
• Request information about how your personal information is processed

Some information may need to be retained where required by law or for legitimate business purposes.

To exercise a privacy-related right, contact us using the information provided in the Contact Us section below.

12. Marketing Communications

If you choose to receive promotional communications, we may contact you about:

• New products
• Ayurvedic wellness content
• Offers
• Discounts
• Product launches
• Consultation services
• Educational content
• Special campaigns

You can unsubscribe from promotional emails using the unsubscribe option provided in the email.

You may still receive important transactional communications, such as:

• Order confirmations
• Shipping updates
• Payment notifications
• Appointment confirmations
• Appointment reminders
• Account-related messages

13. Children’s Privacy

Our website is not intended to knowingly collect personal information from children where applicable law requires parental or guardian consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

14. Links to Other Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any external website before submitting personal information.

15. Social Media

Our website may contain links or integrations with social media platforms.

When you interact with these platforms, your information may be processed according to their respective privacy policies.

We encourage you to review the privacy settings and policies of the social media platforms you use.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Website functionality
• Technology
• Data processing practices
• Legal requirements
• Security practices

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us from contact page.

We will review and respond to privacy-related requests in accordance with applicable law.

Our Commitment

At BPRK Wellness Clinic, we believe that wellness begins with trust.

We are committed to handling your information responsibly and transparently while providing a secure experience for purchasing Ayurvedic products, accessing wellness information, and connecting with our consultation services.

BPRK Wellness Clinic
Authentic Ayurveda. Expert Guidance. Better Living.