At BPRK Wellness Clinic, we want you to have a smooth and transparent shopping experience. This Refund & Returns Policy explains when products may be returned, replaced, cancelled, or refunded when purchased through bprkwellnessclinic.com.

By placing an order through our website, you agree to the terms of this policy.

1. Product Returns

Because many of our products are wellness and Ayurvedic products, returns may be subject to hygiene, safety, packaging, and product-condition requirements.

A product may generally be eligible for return or replacement if:

• You received the wrong product.
• You received a product different from the product ordered.
• The product arrived damaged.
• The product packaging was significantly damaged during delivery.
• The product is defective or otherwise qualifies for replacement under applicable law.
• The product was received in a condition that makes it unsuitable for use.

The product must meet the applicable return conditions described below.

2. Return Eligibility Period

You must contact us within 2 days of delivery if you believe that your order is eligible for a return or replacement.

Requests received after the applicable return period may not be accepted unless required by applicable law.

For damaged, incorrect, or defective products, we recommend contacting us as soon as possible after delivery.

3. Products That May Not Be Eligible for Return

For health, hygiene, safety, and product-integrity reasons, certain products may not be eligible for return once opened or used.

Unless otherwise required by applicable law, returns may not be accepted for:

• Products that have been opened or used.
• Products with broken seals caused after delivery.
• Products that have been consumed or partially consumed.
• Products damaged after delivery due to improper handling or storage.
• Products returned without original packaging where the packaging is necessary to verify the product.
• Products returned after the applicable return period.
• Products purchased through channels other than our official website.

If a product arrives damaged, please contact us before using or opening it and provide appropriate photographs or other evidence where requested.

4. Wrong Product Received

If you receive a product that is different from what you ordered:

1. Contact us within 2 days of delivery.
2. Provide your order number.
3. Provide photographs of the product received.
4. Keep the product and packaging available for verification.

After verification, we may arrange a replacement or refund, depending on availability and the circumstances of the order.

5. Damaged Product

If your package arrives visibly damaged:

• Take photographs of the package before opening it where possible.
• Take photographs of the damaged product.
• Keep the original packaging.
• Contact us as soon as possible.

We may request photographs, videos, order information, or other details to investigate the issue.

If the damage is verified and the order qualifies, we may provide a replacement or eligible refund.

6. Defective Product

If you believe a product is defective, contact our customer support team with:

• Order number
• Product name
• Description of the issue
• Photographs or videos where appropriate
• Any other information reasonably requested by our team

We will review the issue and determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement
• Refund
• Store credit
• Other appropriate remedy

Nothing in this policy limits any rights available to you under applicable law.

7. How to Request a Return

To request a return or replacement:

Step 1 — Contact Us

Email us at:

support@bprkwellnessclinic.com

or contact us through:

Step 2 — Provide Order Details

Please provide:

• Order number
• Customer name
• Registered email/mobile number
• Product name
• Date of delivery
• Reason for return
• Photographs or videos where required

Step 3 — Verification

Our team will review your request and may request additional information.

Step 4 — Return / Replacement

If approved, we will provide instructions regarding the return or replacement process.

Please do not send products back to us without receiving return instructions from our support team.

8. Return Shipping

Where a return is approved because:

• The wrong product was shipped,
• The product arrived damaged,
• The product is verified as defective, or
• Another issue attributable to BPRK Wellness Clinic or its fulfilment process,

we may arrange or reimburse eligible return shipping according to the circumstances.

For other approved returns, return shipping charges may be the responsibility of the customer where permitted by applicable law and communicated before the return is processed.

9. Refunds

If your refund is approved, the refund will generally be processed after the returned product has been received and inspected, where a physical return is required.

Refunds may be issued to:

• The original payment method, or
• Another appropriate method where permitted and agreed upon.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

BPRK Wellness Clinic is not responsible for delays caused solely by third-party financial institutions or payment providers.

10. Refund Processing Time

Once a refund is approved, we will initiate the refund within [X business days], subject to the applicable payment provider’s processing procedures.

The actual time for the amount to appear in your bank account may vary.

11. Cash on Delivery Orders

For Cash on Delivery (“COD”) orders, where applicable:

• A refund may not be possible through the original payment method because no online payment was made.
• Eligible refunds may be processed through an appropriate bank transfer, UPI, or another method after verification.
• You may be required to provide accurate payment details for the refund.

BPRK Wellness Clinic is not responsible for delays caused by incorrect bank or payment details provided by the customer.

12. Order Cancellation

You may request cancellation of an order before it reaches a stage where cancellation is no longer possible.

Cancellation requests can be submitted through:

suppor@bprkwellnessclinic.com

Once an order has been packed, shipped, or otherwise processed, cancellation may no longer be possible.

If cancellation is approved, any eligible refund will be processed according to this policy.

13. Undelivered or Returned-to-Sender Orders

An order may be returned to the sender if:

• The address is incorrect.
• The customer is unavailable for delivery.
• The customer refuses delivery.
• The customer does not respond to delivery attempts.
• The delivery location is inaccessible.
• The shipping provider is unable to complete delivery.

If an order is returned to us, we may contact you regarding the next steps.

Additional shipping charges may apply for re-shipment where the failed delivery was caused by incorrect information, refusal, or circumstances attributable to the customer, subject to applicable law.

14. Consultation Cancellation and Refunds

Doctor and pharmacist consultation bookings may have separate cancellation and refund conditions.

Doctor Consultation

If you have paid for a doctor consultation, the consultation fee may be refundable if:

• The appointment is cancelled within the applicable cancellation period.
• The consultation is cancelled by BPRK Wellness Clinic.
• The doctor is unavailable and an alternative appointment cannot reasonably be provided.
• A technical or operational issue prevents the consultation from being provided.

The applicable cancellation period will be displayed at the time of booking where applicable.

Pharmacist Consultation

The same general principle applies to pharmacist consultations.

Refund eligibility may depend on:

• Whether the appointment has started.
• Whether the consultation has already been provided.
• The cancellation time.
• The reason for cancellation.
• The applicable booking terms.

Once a consultation has been completed, the consultation fee may generally be non-refundable except where required by applicable law or where BPRK Wellness Clinic determines that a refund is appropriate.

15. Rescheduling Appointments

Where appointment rescheduling is available, customers may request a different appointment time subject to availability.

Rescheduling requests should be made as early as possible.

Repeated missed appointments or late cancellation may be subject to the applicable consultation terms.

16. No-Show Appointments

If you fail to attend a scheduled consultation without cancelling or rescheduling within the applicable time period, the consultation may be treated as a no-show.

Depending on the applicable consultation terms, the consultation fee may not be refundable.

If a consultation could not take place because of a technical problem attributable to BPRK Wellness Clinic or the consulting professional, we may offer rescheduling or another appropriate resolution.

17. Product Exchanges

Where replacement is approved, we may provide the same product subject to availability.

If the same product is unavailable, we may provide:

• An alternative resolution,
• Store credit, or
• A refund,

as appropriate and subject to applicable law.

18. Sale and Promotional Products

Products purchased during promotional campaigns, clearance sales, special offers, or discounted campaigns may have specific return or refund conditions.

Any special conditions will be displayed at the time of purchase.

Nothing in a promotional offer removes any mandatory consumer rights provided by applicable law.

19. Gift Cards and Store Credits

If BPRK Wellness Clinic introduces gift cards or store credits:

• Their validity period will be communicated at the time of issue.
• They may be subject to specific terms.
• They may not be exchangeable for cash unless required by applicable law.
• Lost or unauthorized gift cards may not be replaceable unless required by applicable law.

20. Refunds Due to Pricing or Technical Errors

If an obvious technical, pricing, inventory, or system error results in an incorrect order price or product availability, we may contact you to clarify the issue.

Where an order cannot reasonably be fulfilled because of such an error, we may cancel the affected order and provide an eligible refund.

21. Refunds for Products Purchased Through Third Parties

This Refund & Returns Policy applies only to purchases made directly through:

bprkwellnessclinic.com

If you purchased a BPRK product through another website, marketplace, retailer, pharmacy, or third-party seller, please contact that seller regarding its return and refund process.

22. Inspection and Verification

For certain return or refund requests, BPRK Wellness Clinic may require:

• Product photographs
• Packaging photographs
• Unboxing photographs or videos
• Order information
• Delivery information
• Product batch or lot information
• Other reasonable information required to investigate the claim

Providing requested information helps us process your request efficiently.

23. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspicious or repeated return and refund requests.

Where permitted by law, we may restrict or decline future return privileges where there is reasonable evidence of:

• Fraud
• False claims
• Repeated misuse of the return system
• Product tampering
• Unauthorized resale
• Abuse of promotional offers

This does not affect any mandatory consumer rights available under applicable law.

24. Consumer Rights

Nothing in this Refund & Returns Policy is intended to remove, restrict, or override any rights or remedies that you may have under applicable consumer protection laws.

Where applicable law provides a mandatory refund, replacement, repair, cancellation, or other remedy, those rights will continue to apply.

25. Changes to This Policy

We may update this Refund & Returns Policy from time to time to reflect changes in:

• Products
• Services
• WooCommerce operations
• Shipping arrangements
• Payment methods
• Consultation services
• Legal or regulatory requirements

The updated version will be published on this page with a revised “Last Updated” date.

26. Contact Us

For return, replacement, cancellation, or refund requests, contact us prompt contact page.

BPRK Wellness Clinic

Authentic Ayurveda. Expert Guidance. Better Living.