Welcome to BPRK Wellness Clinic, accessible through bprkwellnessclinic.com.

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the BPRK Wellness Clinic website, products, consultation services, and related services.

By accessing, browsing, creating an account, placing an order, booking an appointment, or otherwise using our website, you agree to these Terms.

If you do not agree with these Terms, please do not use the website or its services.

1. About BPRK Wellness Clinic

BPRK Wellness Clinic provides Ayurvedic wellness products, wellness information, and consultation-related services through its website.

The website may provide:

• Ayurvedic wellness products
• Men Wellness products
• Women Wellness products
• Joint Pain / Joint Care products
• Doctor consultation services
• Pharmacist consultation services
• Ayurveda and wellness educational content
• Customer support and related services

Website: bprkwellnessclinic.com

Legal Business Name: [Legal Business Name]

Registered Address: [Registered Address]

Email: [Official Email Address]

Phone: [Official Phone Number]

2. Acceptance of Terms

By using this website, you confirm that:

• You have read and understood these Terms.
• You agree to comply with these Terms.
• You will provide accurate information when required.
• You will use the website only for lawful purposes.
• You will not misuse the website or its services.

These Terms apply to all visitors, customers, registered users, and consultation users.

3. Website Use

You agree to use the website responsibly and lawfully.

You must not:

• Use the website for fraudulent purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with website security or functionality.
• Upload malicious code or files.
• Copy or reproduce website content without permission.
• Use automated systems to scrape or collect website information without authorization.
• Impersonate another person or entity.
• Submit false or misleading information.
• Use the website in a way that violates applicable law.

We reserve the right to restrict or suspend access to users who violate these Terms.

4. User Accounts

Certain website features may require you to create an account.

You are responsible for:

• Providing accurate information.
• Maintaining the confidentiality of your login credentials.
• Keeping your account information updated.
• All activities performed through your account.

You should notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe it has been misused, compromised, or used in violation of these Terms.

5. Ayurvedic Products

BPRK Wellness Clinic may offer Ayurvedic and wellness products through the website.

Product pages may include information such as:

• Product name
• Description
• Ingredients
• Intended use
• Directions for use
• Price
• Quantity
• Product images
• Warnings or precautions
• Storage instructions

You should read all product information, labels, instructions, warnings, and precautions before purchasing or using a product.

Product images are provided for illustrative purposes and packaging may occasionally differ from the image shown on the website.

6. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, prices, images, availability, and other information displayed on the website are accurate.

However:

• Product availability may change without notice.
• Product packaging may change.
• Images may vary slightly from actual products.
• Minor differences in colour or appearance may occur due to screen settings.
• Errors in product information may occasionally occur.

If a material error is discovered after an order has been placed, we may contact you regarding the order and available options.

7. Product Prices

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices may include or exclude applicable taxes depending on how the price is displayed and applicable law.

Prices may change without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is successfully placed, subject to correction of obvious pricing errors.

8. Placing an Order

To place an order, you may be required to provide:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Payment information
• Other information necessary to fulfil the order

You are responsible for ensuring that the information provided is accurate.

Once an order is placed, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily guarantee fulfilment if the product becomes unavailable, a payment fails, or an obvious pricing or technical error is identified.

9. Order Cancellation

Orders may be cancelled subject to our Cancellation Policy.

Cancellation may not be possible after an order has entered certain stages of processing, packaging, or shipment.

If cancellation is permitted and payment has already been received, eligible refunds will be processed according to our Refund Policy and the payment provider’s processing timelines.

10. Shipping and Delivery

Orders are delivered to eligible locations supported by our shipping partners.

Delivery timelines displayed on the website are estimates and may be affected by:

• Shipping partner delays
• Weather
• Public holidays
• Incorrect address information
• Remote delivery locations
• Operational disruptions
• Events outside our reasonable control

You are responsible for providing an accurate delivery address and contact number.

For complete information, please refer to our Shipping Policy.

11. Returns and Refunds

Returns, replacements, refunds, and cancellations are governed by our applicable Refund & Returns Policy.

Certain products may not be eligible for return because of:

• Product hygiene requirements
• Opened or used products
• Damaged packaging caused after delivery
• Products returned without required information
• Other exclusions specified in the applicable policy

Customers should review the applicable return and refund conditions before placing an order.

12. Payment

We may provide multiple payment methods, including:

• Credit/debit cards
• UPI
• Net banking
• Digital wallets
• Cash on Delivery, where available
• Other payment methods offered through our payment partners

Payment processing may be handled by third-party payment service providers.

We do not guarantee that every payment method will always be available.

An order may not be processed until payment is successfully confirmed where prepaid payment is required.

13. Cash on Delivery

Where Cash on Delivery (“COD”) is available:

• COD may only be available for eligible locations and orders.
• Additional conditions or order-value limits may apply.
• COD availability may change based on location, product, or operational factors.
• Customers must provide a valid phone number and delivery information.
• Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

14. Doctor Consultation

BPRK Wellness Clinic may provide access to doctor consultation services through the website.

When booking a doctor consultation:

• You must provide accurate appointment information.
• You should provide relevant information honestly to the healthcare professional.
• Appointment availability depends on the doctor’s schedule.
• Consultation fees, where applicable, will be displayed before booking.
• Appointment times may occasionally change due to circumstances affecting the healthcare professional.

The doctor is responsible for the professional advice provided during the consultation.

BPRK Wellness Clinic’s website platform facilitates the consultation service but does not replace the professional judgment of the consulting doctor.

15. Pharmacist Consultation

BPRK Wellness Clinic may provide pharmacist consultation services for appropriate product-related guidance.

These consultations may involve:

• Product information
• General usage guidance
• Dosage-related information based on product instructions
• Product precautions
• Product-related questions
• General wellness and pharmacy guidance

A pharmacist consultation should not be treated as a substitute for diagnosis or medical treatment by a qualified healthcare professional.

Where a medical condition requires diagnosis or clinical treatment, you should consult an appropriately qualified healthcare professional.

16. Medical and Wellness Disclaimer

Information available on this website, including:

• Product descriptions
• Blog articles
• Ayurveda articles
• Wellness guides
• Videos
• Images
• General recommendations

is provided for general informational and wellness purposes.

Such information should not be interpreted as a diagnosis, treatment plan, or guaranteed medical outcome.

Individual results may vary.

Do not delay seeking professional medical advice because of information obtained from this website.

For emergencies or serious medical concerns, contact appropriate emergency medical services or a qualified healthcare professional.

17. Product Results

BPRK Wellness Clinic does not guarantee that every product will produce a particular result for every individual.

Individual responses to Ayurvedic and wellness products may differ depending on various factors.

Customer testimonials and reviews represent the experiences or opinions of individual customers and should not be interpreted as guarantees of similar results.

18. Consultation Appointments

Appointment bookings may be subject to:

• Availability
• Consultation fees
• Appointment duration
• Cancellation rules
• Rescheduling conditions
• Technical requirements

Users should ensure that they have access to the required device, internet connection, and communication method for online consultations.

If you are unable to attend an appointment, please follow the applicable cancellation or rescheduling procedure.

19. Intellectual Property

Unless otherwise stated, all content available on the website belongs to or is licensed to BPRK Wellness Clinic.

This may include:

• Logo
• Brand identity
• Text
• Product descriptions
• Photographs
• Graphics
• Videos
• Icons
• Website design
• Layout
• Illustrations
• Articles
• Other digital content

You may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

20. User Reviews and Content

Customers may be permitted to submit:

• Product reviews
• Ratings
• Testimonials
• Comments
• Images
• Feedback

By submitting content, you confirm that:

• You have the right to submit the content.
• The content is truthful to the best of your knowledge.
• The content does not violate another person’s rights.
• The content does not contain unlawful, abusive, defamatory, misleading, or offensive material.

We may moderate, remove, or refuse content that violates our policies or applicable law.

Where permitted by applicable law and subject to our Privacy Policy, you grant BPRK Wellness Clinic a non-exclusive permission to use submitted reviews or testimonials for legitimate business and promotional purposes.

21. Promotions and Discount Codes

From time to time, we may provide:

• Coupons
• Promotional codes
• Discounts
• Offers
• Product bundles
• Consultation offers

Each promotion may have additional terms such as:

• Validity period
• Minimum order value
• Eligible products
• Maximum discount
• One-time-use restrictions
• Customer eligibility

Promotional offers cannot be combined unless explicitly stated.

We reserve the right to modify or withdraw promotional offers subject to applicable law.

22. Third-Party Services

The website may use third-party services such as:

• Payment gateways
• Shipping providers
• Analytics services
• Hosting providers
• Email providers
• SMS providers
• WhatsApp services
• Appointment platforms
• Social media services

Your use of a third-party service may also be subject to that provider’s terms and policies.

BPRK Wellness Clinic is not responsible for the independent terms, policies, availability, or practices of third-party services.

23. Website Availability

We aim to keep the website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available
• Error-free
• Uninterrupted
• Completely secure
• Free from technical problems

The website may occasionally be unavailable because of:

• Maintenance
• Updates
• Hosting issues
• Security incidents
• Technical failures
• Internet disruptions
• Events outside our reasonable control

24. Limitation of Liability

To the extent permitted by applicable law, BPRK Wellness Clinic shall not be responsible for losses arising from circumstances beyond our reasonable control.

This may include:

• Internet or network failures
• Third-party service interruptions
• Shipping delays caused by delivery partners
• Unauthorized access resulting from circumstances beyond reasonable security measures
• Incorrect information provided by a customer
• Misuse of products
• Failure to follow product instructions
• Individual results that differ from expectations

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

25. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless BPRK Wellness Clinic, its employees, representatives, service providers, and affiliates from claims, losses, liabilities, or expenses arising from:

• Your violation of these Terms
• Your misuse of the website
• Your violation of applicable law
• Your infringement of another person’s rights
• Information or content submitted by you

26. Privacy

Your use of the website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and disclose personal information.

Please review the Privacy Policy before using our services.

27. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters
• Floods
• Fires
• Epidemics or pandemics
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or infrastructure failures
• War or civil unrest
• Other unforeseen circumstances beyond reasonable control

28. Changes to These Terms

We may update these Terms from time to time.

Changes may be made because of:

• New services
• Changes to website functionality
• Changes in business practices
• Changes in applicable law
• Security requirements
• Operational changes

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

29. Governing Law

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer protection and other mandatory legal rights, disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts located in [City, State, India].

30. Grievance and Customer Support

If you have a complaint, concern, or question regarding an order, product, consultation, payment, or website service, please contact us.

Customer Support

BPRK Wellness Clinic
Email: [Customer Support Email]
Phone: [Customer Support Number]
Address: [Registered Business Address]

Grievance Contact

Name: [Grievance Officer Name]
Designation: [Designation]
Email: [Grievance Email]
Phone: [Grievance Phone Number]

We will handle complaints and grievances according to applicable requirements and our internal grievance process.

31. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

32. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Returns Policy, Cancellation Policy, Consultation Terms, and other applicable policies, constitute the terms governing your use of the website and services.

Where a specific policy applies to a particular service or transaction, that policy will also apply.

33. Contact BPRK Wellness Clinic

For questions regarding these Terms, please contact:

BPRK Wellness Clinic

Website: bprkwellnessclinic.com
Email: [Official Email Address]
Phone: [Official Phone Number]
Address: [Registered Business / Clinic Address]

BPRK Wellness Clinic

Authentic Ayurveda. Expert Guidance. Better Living.