Shipping Policy

At BPRK Wellness Clinic, we aim to make the delivery of your Ayurvedic wellness products simple, reliable, and convenient.

This Shipping Policy explains how orders placed through bprkwellnessclinic.com are processed, shipped, and delivered.

Order Processing

After you successfully place an order, we will process your order for dispatch.

Orders are generally processed within [1–3 business days], unless otherwise stated on the product page or during checkout.

Orders may take additional time to process during:

• Weekends and public holidays
• Major sales or promotional periods
• High order volumes
• Product restocking
• Unforeseen operational circumstances

You will receive an order confirmation after successfully placing your order.

Where applicable, you may receive a shipping confirmation with tracking information once your order has been dispatched.

Shipping Locations

We currently deliver to eligible locations within India.

Delivery availability may depend on the serviceability of your PIN code and the availability of our shipping partners.

If a particular location is not serviceable, we may be unable to fulfil the order to that address.

Delivery Time

Estimated delivery time may vary depending on:

• Delivery location
• PIN code
• Shipping partner
• Product availability
• Order processing time
• Weather conditions
• Public holidays
• Operational disruptions

Typical delivery may take approximately [3–7 business days] after dispatch.

Remote or difficult-to-service locations may require additional time.

The delivery estimate displayed during checkout may be different depending on your location and selected shipping method.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may depend on:

• Delivery location
• Order value
• Product weight or dimensions
• Shipping method
• Promotional offers

From time to time, BPRK Wellness Clinic may offer free shipping or other shipping promotions subject to specific terms.

Order Tracking

Where tracking is available, a tracking number or tracking link may be provided after your order has been dispatched.

You can use the tracking information to monitor your shipment.

Tracking information may take some time to become active after the shipping provider receives the package.

Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please carefully verify:

• Full name
• House/Flat number
• Street/Locality
• City
• State
• PIN code
• Mobile number

BPRK Wellness Clinic may not be responsible for delivery delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

Changing a Delivery Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes may only be possible before the order has been dispatched.

Once an order has been handed over to the shipping provider, we may not be able to change the delivery address.

Delivery Attempts

Our shipping partners may make multiple delivery attempts depending on their operational policies.

Please ensure that someone is available to receive the package at the provided delivery address.

If delivery cannot be completed because:

• The recipient is unavailable
• The address is incorrect
• The recipient refuses delivery
• The recipient does not respond to delivery attempts
• The location is inaccessible

the package may be returned to the sender.

Additional shipping charges may apply for re-shipment where the failed delivery was caused by information or circumstances attributable to the customer, subject to applicable law.

Delayed Deliveries

Although we work with shipping partners to provide timely delivery, delivery timelines are estimates and cannot always be guaranteed.

Delays may occur because of:

• Weather
• Natural disasters
• Transportation disruptions
• Public holidays
• High shipping volumes
• Regional restrictions
• Incorrect address information
• Operational issues with the shipping provider
• Events outside our reasonable control

If your order appears significantly delayed, please contact our customer support team with your order number.

Damaged Packages

If your package appears damaged at the time of delivery:

• Take photographs of the package before opening it, where possible.
• Keep the original packaging.
• Take photographs of the damaged product.
• Contact us as soon as possible.

Please refer to our Refund & Returns Policy for information about damaged, defective, or incorrect products.

Wrong Product Received

If you receive a product different from the product you ordered, contact us within the applicable return period.

Please provide:

• Order number
• Product photographs
• Packaging photographs
• Description of the issue

After verification, we may arrange a replacement or eligible refund in accordance with our Refund & Returns Policy.

Lost Shipments

If the shipping provider marks an order as delivered but you have not received it, please contact us as soon as possible.

We may work with the shipping provider to investigate the delivery status.

Please provide your order number and any relevant delivery information.

Returned-to-Sender Orders

An order may be returned to us if delivery cannot be completed.

Possible reasons include:

• Incorrect address
• Incomplete address
• Customer unavailable
• Customer refusal
• Multiple unsuccessful delivery attempts
• PIN code/serviceability issues

After receiving the returned package, we may contact you regarding available options.

Additional shipping charges may apply for re-shipment where permitted by applicable law.

Cash on Delivery

Cash on Delivery (“COD”) may be available for selected locations and orders.

COD availability may depend on:

• Delivery location
• Order value
• Product eligibility
• Shipping partner availability
• Previous order history
• Operational considerations

COD availability may change without prior notice.

Shipping for Replacement Orders

If a product is approved for replacement because of an incorrect, damaged, or verified defective product, BPRK Wellness Clinic may arrange replacement shipping according to the circumstances.

The applicable shipping arrangement will be communicated to you when your replacement request is approved.

International Shipping

Unless explicitly stated otherwise, BPRK Wellness Clinic currently does not offer international shipping.

If international shipping becomes available in the future, additional terms relating to customs, duties, taxes, import restrictions, and delivery requirements may apply.

Contact Us

If you have questions regarding shipping or delivery, please contact:

BPRK Wellness Clinic

Website: bprkwellnessclinic.com

Email: [Support Email Address]

Phone / WhatsApp: [Support Number]

Address: [Registered Business / Clinic Address]

Customer Support Hours: [Days and Time]

Please include your order number when contacting us about an existing shipment.

Important

This Shipping Policy should be read together with our:

• Privacy Policy
• Terms & Conditions
• Refund & Returns Policy
• Cancellation Policy

Nothing in this Shipping Policy is intended to restrict any rights available to consumers under applicable law.

BPRK Wellness Clinic
Authentic Ayurveda. Expert Guidance. Better Living.