Consultation Terms

These Consultation Terms govern the use of doctor and pharmacist consultation services offered through BPRK Wellness Clinic.

By booking, attending, or using a consultation through our website, you agree to these terms in addition to our Terms & Conditions, Privacy Policy, Cancellation Policy, and Medical Disclaimer.

Consultation Services

BPRK Wellness Clinic may facilitate online or offline consultation services with qualified healthcare professionals, including:

• Doctor consultations
• Pharmacist consultations
• Follow-up consultations
• Product-related guidance
• General wellness consultations

The availability, duration, format, and scope of each consultation may vary depending on the service selected.

Booking a Consultation

To book a consultation, you may be required to provide information such as:

• Full name
• Contact information
• Date of birth or age, where applicable
• Relevant health information
• Symptoms or concerns
• Current medications, where relevant
• Allergies or sensitivities
• Preferred consultation date and time
• Other information reasonably required to facilitate the consultation

You are responsible for ensuring that the information provided during booking is accurate and complete.

Consultation Confirmation

A consultation is considered confirmed only after the booking has been successfully submitted and, where applicable, payment has been successfully received.

You may receive a confirmation through email, SMS, WhatsApp, or another communication method provided during booking.

BPRK Wellness Clinic may contact you if additional information is required to confirm or process your appointment.

Consultation Fees

Consultation charges will be displayed before you complete the booking, wherever applicable.

Fees may vary depending on:

• Type of consultation
• Healthcare professional
• Consultation duration
• Follow-up requirements
• Promotional offers
• Other applicable service conditions

Any applicable taxes or additional charges will be communicated where required.

Payment

Where payment is required in advance, the consultation will generally be scheduled after successful payment confirmation.

Payments may be processed through third-party payment providers.

BPRK Wellness Clinic does not store complete payment card information on its own servers unless specifically stated otherwise.

You agree to provide accurate payment information and use a valid payment method.

Consultation Process

Depending on the service, consultations may be conducted through:

• Phone
• Video call
• Online consultation system
• WhatsApp or another communication platform
• In-person consultation at a designated clinic or location

The available consultation method will depend on the service selected at the time of booking.

Patient Information

You should provide complete and accurate information to the healthcare professional.

This may include information regarding:

• Current symptoms
• Existing health conditions
• Previous medical history
• Current medications
• Supplements
• Allergies
• Previous treatments
• Relevant lifestyle information

Failure to provide accurate information may affect the healthcare professional’s ability to provide appropriate guidance.

Doctor Consultation

Doctor consultations are intended to provide professional healthcare guidance based on the information available during the consultation.

The doctor may:

• Ask questions about your symptoms and health history
• Provide general medical guidance
• Recommend appropriate wellness measures
• Recommend Ayurvedic or other relevant products where appropriate
• Recommend further medical evaluation
• Suggest laboratory tests or in-person examination where appropriate
• Recommend consultation with another healthcare professional

A consultation does not guarantee a specific diagnosis, treatment result, or health outcome.

Pharmacist Consultation

Pharmacist consultations may provide guidance regarding products, ingredients, usage instructions, precautions, and general pharmacy-related questions.

A pharmacist consultation is not a substitute for a doctor’s diagnosis or treatment.

If your concern requires medical evaluation, you may be advised to consult a qualified doctor or other healthcare professional.

Consultation Duration

Each consultation may have a specified duration depending on the service booked.

The consultation may conclude when the scheduled consultation time has ended or when the healthcare professional determines that the consultation has been reasonably completed.

Additional consultation time may require a separate booking where applicable.

Rescheduling

Where rescheduling is available, you may request a change to your appointment date or time subject to availability.

Rescheduling requests should be made as early as possible.

Certain consultation services may have specific rescheduling deadlines or restrictions, which will be communicated during booking.

Repeated rescheduling may be restricted where necessary to maintain appointment availability.

Cancellation

You may cancel a consultation subject to the applicable Cancellation Policy.

Depending on when the cancellation is made, you may be eligible for:

• Full refund
• Partial refund
• Rescheduling
• No refund

Please review our Cancellation Policy for detailed conditions.

Late Arrival

If you join or arrive late for a scheduled consultation, the healthcare professional may have limited time available to conduct the consultation.

The consultation may still end at the originally scheduled time.

Repeated or significant delays may be treated as a missed appointment.

Missed Appointments and No-Shows

If you do not attend or join a scheduled consultation without prior cancellation or rescheduling, the appointment may be treated as a no-show.

Depending on the applicable service terms, consultation fees may be non-refundable in the event of a no-show.

Any exceptions will be considered according to the applicable cancellation and refund terms.

Healthcare Professional Availability

Healthcare professionals may occasionally become unavailable due to professional, personal, technical, or emergency circumstances.

If a healthcare professional is unable to conduct the scheduled consultation, BPRK Wellness Clinic may offer:

• Rescheduling
• An alternative healthcare professional, where appropriate
• Refund of the applicable consultation fee

The available option may depend on the circumstances.

Prescription and Treatment Decisions

Where a healthcare professional determines that a prescription, treatment, diagnostic test, or further medical evaluation is appropriate, such decisions remain within the professional’s clinical judgment and applicable professional requirements.

BPRK Wellness Clinic does not guarantee that a prescription or particular treatment will be provided.

Users should follow professional instructions carefully and seek clarification whenever they do not understand recommended treatment or product usage.

Product Recommendations

During a consultation, a healthcare professional may recommend products based on the information provided by the user.

Such recommendations do not guarantee a particular result.

You should carefully review product information, ingredients, usage instructions, precautions, and applicable warnings before using any product.

Consultation Records

Where applicable, information relating to your consultation may be recorded or retained for purposes such as:

• Providing consultation services
• Maintaining consultation history
• Customer support
• Appointment management
• Prescription or report management
• Legal and regulatory requirements
• Improving our services

The handling of personal and consultation-related information is governed by our Privacy Policy.

Confidentiality and Privacy

BPRK Wellness Clinic takes reasonable measures to protect personal information provided during consultation services.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You should avoid sharing unnecessary sensitive information through unsecured communication channels.

Please refer to our Privacy Policy for additional information about how personal information is collected, used, stored, and protected.

Emergency Situations

BPRK Wellness Clinic’s consultation services are not intended for emergency medical situations.

If you are experiencing a medical emergency or a potentially life-threatening condition, immediately contact your local emergency services or visit the nearest emergency medical facility.

Do not wait for an online consultation or response from BPRK Wellness Clinic.

Children and Vulnerable Individuals

Where a consultation involves a child or an individual who may require assistance with healthcare decisions, the consultation should be arranged and attended with an appropriate parent, guardian, caregiver, or legally authorized representative where required.

Additional identification or consent may be requested where appropriate.

Accuracy of Information

You are responsible for providing truthful and complete information during your consultation.

You should inform the healthcare professional if there are changes to your symptoms, medications, allergies, or other relevant circumstances.

BPRK Wellness Clinic shall not be responsible for consequences resulting from materially incomplete, inaccurate, or misleading information provided by a user, subject to applicable law.

No Guaranteed Outcome

Healthcare and wellness outcomes can vary significantly between individuals.

Neither BPRK Wellness Clinic nor a healthcare professional can guarantee:

• A particular diagnosis
• A specific treatment outcome
• Complete recovery
• A particular response to a product
• A specific timeframe for improvement

Any estimated outcomes or general information should not be interpreted as a guarantee.

Technical Requirements

For online consultations, you may need:

• A compatible smartphone, tablet, or computer
• Reliable internet connectivity
• A working microphone and camera where applicable
• Access to the communication platform used for the consultation

Technical problems may affect the quality or continuity of a consultation.

Where a consultation cannot reasonably proceed due to technical issues, BPRK Wellness Clinic may provide an alternative arrangement where appropriate.

Third-Party Platforms

Consultations may use third-party communication, scheduling, payment, or technology platforms.

The use of such services may be subject to the third party’s own terms and privacy policies.

BPRK Wellness Clinic is not responsible for interruptions or failures caused solely by third-party systems, subject to applicable law.

Prohibited Conduct

Users must not:

• Provide intentionally false information
• Impersonate another person
• Misuse consultation services
• Record or distribute a consultation without appropriate permission or legal authorization
• Harass, threaten, or abuse healthcare professionals or staff
• Attempt to obtain services through fraudulent payment methods
• Use consultation services for unlawful purposes

BPRK Wellness Clinic may restrict or terminate access to consultation services in cases of misuse or inappropriate conduct.

Changes to Consultation Services

BPRK Wellness Clinic may modify, suspend, or discontinue a consultation service, consultation format, healthcare professional availability, pricing, or booking process when necessary.

Where reasonably possible, users with affected confirmed appointments will be informed and offered an appropriate alternative where applicable.

Relationship With Other Policies

These Consultation Terms should be read together with:

• Terms & Conditions
• Privacy Policy
• Medical Disclaimer
• Cancellation Policy
• Refund & Returns Policy

In the event of a conflict, the applicable terms specifically relating to the relevant consultation service may apply, subject to applicable law.

Contact Us

For questions regarding consultations, appointments, rescheduling, or consultation-related services, please contact us from contact page.

Acceptance of These Terms

By booking or using a consultation through BPRK Wellness Clinic, you acknowledge that you have read and understood these Consultation Terms and agree to comply with them.

These terms are intended to establish clear expectations regarding the use of our consultation services and should be read alongside our Medical Disclaimer and other applicable website policies.